Why is a Manhole Cover Round? Because Microsoft!

I’ve had some friends lately go through the interview process (and some who will be soon). What I always try to impress upon people (and myself when I have to do it) is that the interviewer is bumbling around about as much, if not more than you are. I think the interview at my current job was pretty good, but then I remember this gem:

“Why is a manhole cover round?”

At the time I didn’t know that this was an open-ended question. I thought it was a riddle or a logic puzzle. I’m surprisingly good at these. I say surprisingly, but maybe it isn’t all that surprising when I answered:

“Because the hole is round.”

“…”

“Well, is that right?”

“Uh. There wasn’t supposed to be a right answer. It was just an open-ended question.”

“What else would someone even say?”

At the time I thought it was a dumb question, but another way to look at it is that they found out a lot by the way I answered. I work in a job that requires logical reasoning and troubleshooting all day long every day. We quest for the best and most logical answers. I thought I did well.

Still, I don’t know what other people answer this question with, so I thought I’d Google it (about two years after I was asked). Apparently the real reason manhole covers are round is because Microsoft started asking why in their interviews.

I was not the only one who gave the practical, boring answer, but some other answers:

“A round manhole cover cannot fall through its circular opening, whereas a square manhole cover may fall in if it were inserted diagonally in the hole. (A Reuleaux triangle or other curve of constant width would also serve this purpose, but round covers are much easier to manufacture. The existence of a “lip” holding up the lid means that the underlying hole is smaller than the cover, so that other shapes might suffice.)”

Okay, you got me. I’m not an engineer.

“Round tubes are the strongest and most material-efficient shape against the compression of the earth around them, and so it is natural that the cover of a round tube assume a circular shape.”

I’m still not an engineer. This would explain why the internet is so strong, it also being constructed from a series of tubes.

“It’s easier to dig a circular hole and thus the cover is also circular.”

That’s a good point. I spent a lot of my youth in Cape Cod digging holes at the beach and I can’t say any of them were squares or triangles.

“The bearing surfaces of manhole frames and covers are machined to assure flatness and prevent them from becoming dislodged by traffic. Round castings are much easier to machine using a lathe.”

Yet again, these are things I didn’t realize. For all you machinists, score one for you.

“Human beings have a roughly circular cross-section.”

Here are the dumb answers I was looking for! Phew, all of these alternate answers were making me feel inadequate! This one I can totally feel superior to: “We’re kinda (but not really) circle, so they are too!”

“Tradition.”

…and I burst out into song, from Fiddler on the Roof. TRADITION! TRA-DI-TION! TRA-DI-TIOOOOON! To me, this answer is like saying: “Because that’s how God made it.” or just, “Because.” Even traditions have origins, people. I call FAIL on this answer.

Important to note, upon some investigation, not all manhole covers are actually round. Yes. The question itself makes an incorrect assumption. While round is most common, they also come in square and triangle. I think this easily ties into the message I was trying to send here. People who are interviewing currently, and will be soon as you graduate, don’t be too nervous as you interview. Know that the questions you will be asked and the people that ask them are flawed. They make incorrect assumptions, they steal things from Microsoft, and most have no right answer.

Just do the best to show your best, and you’ll do fine.

So, what do you answer if you get asked why is a manhole cover round?

Because Microsoft started asking people why.

Forward Momentum

Yes, I think about them: the caveats, pitfalls, and fears I’ve followed down the hole before. Hindsight is so much better. With it I can see the course that will lead me away from falling, but if I fail to do anything now then I miss the chance to move forward. Hindsight is only so useful.

Would I know that I was moving backwards until it was too late? I don’t know that I have a sense of my momentum, but I think that I’m moving forward. I feel wind passing by me, the air crisp, and my head clear.

Being with someone again has been great, but I am a little bit leery of this limbo that I stop and see myself in sometimes. Freeze frame, I worry and wonder if I am making the same mistakes, falling into old patterns. I have no evidence, by I am constantly, acutely aware of the past.

I’m also not used to ‘seeing’ people. The way it has always been for me: either I’m in a relationship or I’m not. I don’t know if I’m entirely comfortable here, but I also know that the self-improvement thing is about taking risks, going outside of your comfort zone, and goddamn trying. Everything tells me this is a healthy thing, to force me to learn not to rush into things.

I don’t ever want to get stuck and hung up on a person to the point of potentially losing myself. I’ve done it before. It’s been a long time since I’ve even approached a relationship, it’s been a long time since this has happened, but I’m always aware it has. As much as I’ve grown, that person who made those mistakes in the past was me, and I have to work not to make any repeat performances.

But this is already so different, will I really repeat myself that considered? What happens if I get hung up anyways in spite of myself?

At first he scared me, and now I scare me. That’s a pattern I know and I’m scrubbing it with steel wool, but who knows if the stain will come out. Why am I scared- because I like him. I like him a lot.

I’m not saying I want to be with someone I don’t like, but I’m very scared of liking someone too much. I’m afraid that one day I’m going to be used to being with him, and he suddenly will have moved on to someone else. Irrationally, I think that labeling our relationship differently (going from seeing each other to full blown relationship) will allay these fears and make them an impossibility. I know that is stupid.

So if I call this something different, is that supposed to make my hold on him tighter?

And why would I want it to be tighter? It would be tighter around me too. I like not feeling too relied on, or relying too much. It’s so much more healthy than what I’m used to. My sense of self is strong and I am on my two feet relying on just that. He is also strong, not leaning on me in any way, threatening to take me down wherever he may go.

Is this simple jealousy maybe? I don’t like the idea of him potentially seeing other people, but I constantly remind myself of the idea… not to torture myself, but to stay used to the idea. I might still want him around and he might be gone (or with someone else). That will hurt regardless, but it will hurt more if I believe it can’t happen.

Is it the idea of him being with someone else, or is it him not being with me? The fact that I’m okay with the situation tells me it’s the latter. I don’t want another girl he’s seeing to take him away from me. I don’t want to lose what I have gained.

What I need to realize that what I have gained are experiences of being with him in a positive way. People go away. I hate those facts, fickle natures and the that things end. But, they do end. People move on, including me.

I keep telling myself so I stay used to the idea of him not being around. Maybe that’s pessimistic, but pinching myself is allowing me not to get lost in a romantic dream.

I am likely making an illusion of control. He makes me happy, and to have a degree of happiness taken away, one needs to find new happiness all over again or get used to it being gone. It’s not always easy to find again. Absence can be felt strongly regardless if you were told it would come.

I hate relying on others. People suck. I hate trusting.

And that’s what it boils down to- I trust him and I don’t want to trust anyone but me. I know I’m trustworthy. I always pull through in the end.

Maybe the answer is to see even more guys, but I’m not exactly interested. Oh, sure, there are guys I flirt with, impossible people who would never put forward a foot to walk along side me. I honestly wasn’t looking to see him when it happened; he fell out of the sky.

Maybe I’m a misanthrope, because when I seriously consider the idea all I can think about is how disgusting men are (women too in all fairness, people in general, but I’m not romantically involved with women, so I say men). I could pick up guys, but I don’t actually want them. Would most men respect me for me or just want to get me in bed? I like sex as much as the next person, but I am the type of person that doesn’t need it from other people. The things I seek: actual care and respect, these things are much harder to find.

So, where the hell did he come from and how did I let him in? I’m still just asking that basic question. I wasn’t looking, but there he was. I want to hold on tight, and I want to run away. This is scary stuff.

So here I am, trying to take slow the speeding train that time and time again is how my head handles things. Slow down. Smell the flowers. Keep your base so you don’t get swept off your feet.

I am learning, even if it is at my own pace. And even with those worries below the surface, I can still make out my face staring resolutely towards my goals. I am more than okay, and this is way more that okay. It’s just my nature to worry, analyze, question, and try to anticipate any chance of a wrong foot forward. I should try not to focus on it. If I do, I might accidentally allow it to stifle the steps I take towards something new and wonderful.

Here’s to something new and wonderful- and stop worrying about it already! Life happens, and will continue regardless. Change is scary. Have the courage to face forward!

Falling, Failing, and Flailing in a Stream of Conciousness Emptying Into the River of Time

The same things that make many shades of gray also say that failure isn’t an end, it’s a temporary setback, or even better, a new beginning.

You can do it all again. You’ve proven you can go so far, take the risks, push the barriers, and for a second, maybe you even poked through. Take from and value the experience, no matter how bad at the time, the best you can. Let it hit you, let it pass through you, move beyond it.

As we grow up we think of the far off distances that come to us sooner than one would think possible. Hopefully we grow not only in age, but we learn to have minds of our own, how to come to conclusions on our own based not only on outside sources, but our own unique inner voice. Hopefully we find a voice to speak it with. Maybe that voice reaches someone and changes someone’s world for the better.

We have to remember to keep taking, singing, and expressing as you grow without self censorship for both yourself and others. Learn to love yourself. Continue listening to those other voices. Allow them to become clearer as you can discern more subtleties as time goes on. The trained ear hopefully still can learn to hear something new and never cease being inspired.

Know that you turned out fine. No one is one hundred percent, so it’s nonexistent and a non issue. We’ve all been screwed, screwed up ourselves, even other people, and still we somehow survive. Because we survive, we can seek more than to just be the base line. Give living a purpose.

It scares me when definitions become too loose or too solid. The balance of chaos, change, and chance balances precariously with the safe foundation of stability. We look for the right choice knowing there is none. We search for salvation when we just want to be okay and unattainably perfect.

We teach ourselves to be above average with the risk of failing and flailing as often as floating. We want a community to belong to while fostering our uniqueness and independence. Do what you can with what you have time and time again and do your best to stay above the current in the river of time.

We live in a time with virtual community, more and more variation and possibility, as well as pitfalls. For every opportunity to focus there is a easier way to fall. Bounce back. Bounce back. It’s never too late, but never use that as an excuse to put it off forever.

At least part of this has the right idea, and that’s enough to feel some pride that pushes me to keep moving.

I’m No BOFH

Like many tech support people (and geeks in general), I regret that I am not the BOFH (Bastard Operator From Hell). I have to resort to internal sarcasm, the mute button, and jabber to keep all of the crap at bay. The truth is that every one of us have a BOFH living inside of us that just wants to be let out, but we like to eat, so we keep it to ourselves or put it on our blog. We do this while changing the names and events enough to keep us from becoming hungry later on.

The results are funny. The results help us when we are in the midst of those stressful moments. “The website is down.” someone says. And besides going, “Aw, fuck.” we can post the link and quasi-quote, “Dude, I can’t arrange the icons by penis”.

The rest of you can laugh… pause… and wonder if you are the type of person to say the funny, yet dumb thing.

Over these months I’ve heard a lot and it’s time to share some with the rest of you. Things have been changed to protect people, namely myself.

7:01 P.M. – beep
“This won’t even install.”
“What version of the software do you have?”
Names a version from the late ninties.
“And what operating system are you running on your computer?”
“Vista.”
“That, unfortunately, isn’t going to run even if we can get it to install.”
“It’s not even supported on Vista?”
Well, Vista kinda didn’t exist when the software was written, buddy. It’s hard to support something when it doesn’t exist.
“If you’d like I can send you a link to the system requirements for that version.”
“Well, is there a newer version that is supported?”
“Yes there is.”
“Can you send that to me?”
Oh, yeah, we give out software for free here. It’s what we do, make newer versions so people with the old one can get it for free. Winning business model right there…
“Unfortunately, no. You’d need to buy it.”
“But I paid for this!!”
“I’d be more than happy to help you install that on a computer running a compatible operating system.”
“This is wrong! I bought this and now I can’t even use it! I upgraded to Vista. I don’t have a computer running anything else.”
Can I get a FAIL?

7:15 P.M. – beep
“Thank you for calling.”
“Hi, uh, I can’t get my student software to work.”
“Are you getting an error message?”
“I fill out the form with my information: my name, uh, my school, my address-”
I let this continue for awhile.
“…and it’s telling me I need to enter my year of graduation and no where do I see a year box, I see: my name, um, my school-”
I feel like I’ve let him go on long enough.
“Are you on a Mac?”
“Uh, yeah. How’d you-”
“Try using the scroll bar or resizing the window.”
“Oh- hey, there it is. Thanks.”
“No problem. Is there anything else I can help you with today?”
“Uh, no. Wow, I feel stupid.”
You and the half a dozen people who call with the exact same issue every week.
“Oh, no, don’t. It’s what we’re here for. You have a great evening.”
“Um, yah, you too. Thanks!”

7:23 P.M.
“What operating system are you on?
“Um, I’m on Windows.”
“Is that XP?”
“No, Vista.”
“Okay, could you please go to your start menu-”
“I don’t have a start menu.”
Riiight
“Okay, sure. Please go to the start bubble on the bottom left hand side of the screen. In the search box there type c-m-d. That’s charlie, mary, delta. Hit enter.”
“…”
“Just let me know when you’ve done that. A command prompt window should come up.”
“.. …okay.”
“Now could you please type the command for me i-p-c-o-n-f-i-g, ipconfig, slash, a-l-l, all… and hit enter.”
“It’s not working.”
“Did you type cmd first and hit enter.”
“Yeah, it didn’t do anything.”
“Try it again.”
“Oh. Ooooh. I must not have hit enter.”
“Sure. Could you please type the command i-p-c-o-n-f-i-g, slash, a-l-l?”
“…”
“Just let me know when you’ve done that.”

7:44 P. M.
“This doesn’t work.”
“Have you installed and activated? Is there a particular error message you are getting.”
“I click on it and it goes away.”
“What operating system are you on?”
“Mac.”
“What version of Mac OSX do you have?”
“…”
“Panther,Tiger, Leopard…?”
“Um, how do I find out?”
“Go to the apple icon in the top left and click on it. Click on ‘about this Mac’.”
“Okay. I have 10.4.-”
“Alright. Then can you please get your Tiger DVD?”
“I don’t have it with me. It’s at my other house.”
“Okay, then I can send you some instructions on what to do when you do have your DVD to get this to work.”
“Um, that’s going to be like, not for a very long time and I need this now. Can’t I download it?”
“The Apple website only has updates, it does not have the actual program that you need installed.”
“What if I don’t have that dvd anymore.”
“Then you should probably go to the Apple store and get a new one. It’s pretty important to have your operating system disk.”
…even when you’re pirating it, you should probably have a copy.
“Oh. Okay. Thanks.”

7:55 P.M.
“So, I’m getting a message about a missing lib or something.”
“It sounds like you’re missing that library.”
“How do I get it?”
“Well, if you have the yum installer, you can use that.”
“Um, I don’t know.”
“Well, let’s try it. Type yum install..”
…the missing library. Making sure he’s typing it in with the correct case. How to spell yum.
“It didn’t work. How do I get a yum install thing?”
“Well, you can download the yum installer for your distribution of Linux.”
“How do I do that?”
“Just Google it by what distro you have.”
“…okay..?”

7:59 P.M.
“So, I got that thing you told me to install from the Tiger disk.”
“Great.”
“It’s still not working.”
“Okay, well let’s walk through together and install the package.”
“Um, I don’t have the DVD here with me.”
A few minutes to make sure he doesn’t have the right thing installed
“It sounds like you have the Leopard version of this installed.”
“…”
“You need to install this from a Tiger dvd.”
“Oh. Well, okay. I downloaded the right thing.”
“You need to install this from a Tiger dvd.”

…and time to go home.

Yuvi: “Tech Support work is harder than Superman’s. Usually.”
Me: “Superman saves people from villains. In tech support we have to save people from their own ignorance and stupidity. That’s damn near impossible.”